How an enquiry about lettering and typographic design differs from a paid engagement, and what to clarify before committing to deliverables.
1. Drawing enquiries and paid commissions
benatjuaristiusa.online is a lettering and typographic design portfolio and enquiry website, with no checkout or automated purchase. Browsing Echo, Take it slowly and Good form and preparing a message does not create a paid order, subscription or reservation. A preview of a lettering message has no payment associated with it, so this local tool cannot reverse a charge. An enquiry about the wording and its intended use and a subsequently accepted commission must therefore be considered separately. Rights connected with an actual transaction remain subject to that agreement and applicable rules.
2. Discarding an unsent lettering draft
A draft about the wording and its intended use can be abandoned before sending. The unsent lettering preview exists in this browser page; no portfolio enquiry database receives those entries. If you already opened your email application, manage its saved draft there; closing the website does not delete a copy created by that separate service. Sending the message still does not establish that Beñat Juaristi Elias accepted the proposed work. If you no longer need the wording and its intended use, state that change in any existing correspondence with Beñat Juaristi Elias; the local preview does not notify the recipient.
3. Before approving a title commission
Before commissioning lettering and typographic design, establish the deliverables, fees, timing and treatment of cancellation or changes. This includes the stage at which letter outlines, title arrangements and typographic page files are developed, what approval is required and how completed work is documented. No universal deposit, free-cancellation window or refund period is imposed by this website. If a revised phrase, a different language or an additional reproduction size becomes necessary, agree whether it modifies the existing brief or requires a separate scope. Before committing to letter outlines, title arrangements and typographic page files, confirm the applicable cancellation arrangement alongside the agreed scope.
4. Changes to an agreed drawing stage
Where an actual lettering and typographic design engagement exists, a request to stop work must be considered against the stage reached, agreed terms and applicable rights. The status of letter outlines, title arrangements and typographic page files matters: an approved output and an untouched brief represent different stages of work. Identify the relevant decision about proofreading, character coverage, reproduction size and permission to use the intended name and keep the correspondence documenting it. This page does not promise an automatic full refund or justify retaining every payment in all circumstances. Any proposed treatment should explain the particular work and commitment involved.
5. Raising a lettering project concern
Write to [email protected] with the name of the engagement, the relevant correspondence date and a short explanation of the change or remedy requested. For lettering and typographic design, distinguish a concern about the wording and its intended use from an additional deliverable or revised source material. Do not include card numbers, passwords or unreleased names, unpublished cover copy or licensed font files to make the request. Relevant approval or payment records may help, but only the information necessary to identify the matter should be shared through the agreed communication channel.
6. Recording the proposed resolution
Keep the written response concerning your lettering and typographic design request and check that it identifies what will happen to the agreed deliverables. Clarification may be needed about work in progress, revised approvals, file access or an external provider's charge. A website draft message is not an acknowledgement of receipt or a decision on a refund. Beñat Juaristi Elias has not published a guaranteed response time here. If a material point remains unresolved, identify that point without assuming that continued browsing of the portfolio changed the project agreement.
7. Your rights and separate print suppliers
Nothing on this page removes a right or remedy that cannot be excluded under applicable rules. If a separate printer, platform or other supplier collected a payment directly, its own contract and payment process may also be relevant; this portfolio cannot issue a refund on that supplier's behalf. Keep those transactions distinct when explaining the matter. The contact form prepares an email draft and does not itself submit or approve a refund request.